SURFit USA is a US based ASI (Academy of Surfing Instructors) accredited SUP school and an ASI instructor training center in Florida. Paddleboard and surf instructors come from all over the world to be trained by our staff.
ASI is a professional membership organisation and international governing body for instructors, coaches and schools in the outdoor recreation industry for surfing, stand up paddle and bodyboarding. Committed to, delivering the highest of standards, learning made easy and with safety in mind.
Complaints and Grievance Policy
SURFit USA is committed to effectively, efficiently, promptly and fairly handling all complaints about its services and products.
Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
The circumstances and results of any complaint investigation will be analysed thoroughly by senior management and acted on appropriately so as to improve the relevant ASI School functions and remove any grounds for future complaints.
Surfit USA Sarasota Florida US A
Director: Aaron Pollard
Academy of Surfing Instructors (ASI) Head Office Australia
Recording and Resolution of the Complaint /Grievance
- The ASI Accredited School is notified of the complaint.
- All complaints are recorded on the Client Complaint form
- The ASI Accredited School investigates the complaint.
- Clients are notified in writing of the outcome of the complaint within 60 days from the time of receiving the complaint.
- All complaint information is filed on the Complaints File
- Should the client not be satisfied, then the client can seek arbitration by a third party acceptable to all parties to the grievance.
- If the complaint is not satisfactorily resolved within 60 days from the occurrence of the complaint, the client may request the ASI Accredited School to seek the services of a third party.
- Arbitration will be undertaken when both the ASI Accredited School and the client agree on a third party.
- If the complaint/grievance is still unresolved, the client will be advised of external organisations of appeal.